| Early last Friday afternoon, I
called Sony to check the status of my replacement PS2. Having
had such a negative support experience
thus far, I was expecting bad news. So I was very surprised when
I was provided with a tracking number for my replacement system!
It arrived just a few hours later, hopefully ending this whole
situation for good. Since I sent my damaged Ridge Racer V CD in for a refund or
replacement, I currently have no PS2 games to verify that this
unit works any better than the last one. However, the new system
itself is definitely slightly different than my old one. With a
serial number approximately 1 million higher than the last one,
I suppose that's to be expected. The most significant difference
is that the DVD drivers are the updated (with spelling
corrections I'm told) version 1.20U instead of 1.10U. Also
worthy of note is the inclusion of a supplemental piece of paper
recommending the use of a vacuum to clean dusty PS2 vents! So far
the new system plays DVDs, CDs and PSOne games fine. Still, I'll have to wait
until I try some PS2 games before I will be completely at ease.
So what does all this mean? Well, I guess it means that Sony
is such a big company that the only consistent information comes
from their computers. Everything else depends greatly on which
support rep the phone system happens to connect you with.
I'm very thankful to have gotten my replacement so quickly,
but the whole support experience was still fairly negative.
After spending a month without a working PS2, I can honestly say
that I missed it a great deal. Provided this one doesn't start
to malfunction like the last one did, it's definitely worth all
of the trouble.
-Mr. N64
|
